![]() ![]() The new flow leaves it all up to the tool, but there are flaws and bugs in it, so human intervention became inevitable in my case. Part incompatibilities were probably sorted out prior to forwarding the order to a 3rd-party dealer, but Azor's new tool changed the workflow entirely. It sounds like everything was handled centrally through Azor. In 2016, Azor released a YT video called "Het Azor systeem design your own bike," where they describe: I don't think the 3rd party dealers are prepared to handle the change, and Azor should fix things.Īzor advertises highly customizable bikes. Since it seems past experiences were positive, that suggests this may be a kink in Azor's new sales workflow when they introduced the new configurator tool in 2020. I came to ask if anyone else has had a similar experience. I didn't come here to complain needlessly. He probably owes an apology to your friend, but frankly, I think you were being so unreasonable that he doesn't owe you the time of day. Obviously, he decided he had told you "no, we can't help you on those terms" and decided you don't take "no" for an answer. Reno probably seemed small enough that he didn't think it was a coincidence. The odd thing to me is why he assumed he had caught you buying through an alias. Seriously, if you crack a frame because you exceeded the weight limit, do you really think he's going to endorse welding it and riding it again? How many different ways are there to say "I think a 55 is going to fit you, but if not I have nothing for you"? Basically, you were expecting the customized service available in Europe from a distributor who has nowhere near that capacity in the US.īTW, the Azor rep was just being polite, she didn't want to say you were being unreasonable and that doing business with you isn't worth the trouble. He answered your questions, and you wanted to argue with him when you didn't like the answers. The Pashley came in just fine but the buy experience from Amsterdam and Steven was just soooooooooooooooo much better.īasically, if your emails were as verbose and insistent as your OP, I would definitely see why he would decide a sale to you wasn't worth the trouble. No where near the steller communication on that purchase like I got from Steven. The bike came with a large zippered bag containing quite a few tools and they also emailed me PDF manuals for all the serviceable parts on the bike like the brakes and IGH.īy comparison, I bought a Pashley Guv'nor from a U.S. They are amazingly good bikes for what they are and I have no doubt this bike will outlive me. I actually hopped on it again this morning to run down to the store real fast. Somewhere around here I have a indepth thread on the bike and the whole experience. I strongly endorse the company, Steven, and the product without any reservations. Of course I did do plenty of research on my own before even approaching them. ![]() ![]() I too had a few questions and always got prompt concise replies from Steven as well as his two slight change suggestions for the build I was thinking of. I found the whole experience extremely positive and the bike is top notch in everyway. Would thoroughly recommend your service rather than buying a bike 'off the peg'.Well I bought an Omafiets from Amsterdam and also dealt directly with Steven. It gave me more confidence that I had tackled that hill and succeeded. I really appreciated that you took so much time to explain everything, and the try-out ride this morning was really helpful. the bit of extra power meant I could get away more quickly, and concentrate on navigating safely. At a couple of points where I might struggle normally, junctions, roundabouts etc. Much prefer just having the 8 on one shift, and they are all really smooth.Īnother unexpected benefit was that I felt safer. I found the gears easier than my old bike. I'm looking forward to my next ride already, and know I'm going to use it so much more. I did 20 miles on it today, admittedly quite a flat route, but I enjoyed a gentle boost when I felt a bit tired and the best bit was cycling home from the station (uphill all the way, right up through the centre of Lewes) which I usually dread, but today it felt really smooth and prettyĪnd relaxing. "Thank you so much for all your help and advice. ![]()
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